Last updated: 2026

This Refund Policy applies to purchases made through www.kandaharsaffron.com and is written in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Overview

We want you to be satisfied with your purchase from Kandahar Saffron. If you are not completely happy, you may be entitled to a refund or replacement under the terms set out below.

2. Your Right to Cancel (Distance Selling)

If you are a consumer in the UK or EU, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must inform us clearly by email or in writing within the 14-day period.

3. Conditions for Returns

To be eligible for a return and refund:

  • The item must be unused, unopened, and in its original packaging

  • The product must be in resaleable condition

  • Proof of purchase must be provided

Important: Due to hygiene and food safety reasons, opened or used saffron products cannot be returned, unless they are faulty or not as described.

4. Faulty or Incorrect Items

If the product you receive is:

  • Faulty

  • Damaged

  • Incorrect

  • Not as described

please contact us within 48 hours of delivery with details and, where possible, photographs. We will arrange a replacement or full refund, including any applicable delivery costs.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Refunds will be completed within 14 days of receiving the returned goods or proof of return

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • Original delivery charges are non-refundable, except where required by law

7. Non-Refundable Items

The following items are non-refundable unless faulty:

  • Opened or used food products

  • Items damaged due to misuse or improper storage

  • Gift cards or promotional items (if applicable)

8. How to Request a Refund

To request a refund or return, please contact us with:

  • Your order number

  • Reason for the return

  • Photos (if the item is damaged or faulty)

Email: info@kandaharsaffron.com

9. Exchanges

We only replace items if they are faulty, damaged, or incorrect. If you need an exchange, please contact us as soon as possible.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

Kandahar Saffron
Website: www.kandaharsaffron.com
Email: info@kandaharsaffron.com

This policy does not affect your statutory rights under UK law.