Last updated: 2026
Kandahar Saffron & Dry Fruits Ltd
Effective Date: 20 November 2025
1 Order Processing
This Shipping Policy outlines how Kandahar Saffron & Dry Fruits Ltd (“we”, “us”, “our”) processes and delivers orders placed through www.kandaharsaffron.com or other direct sales channels.
2 Processing Time
Orders are processed within 1 working day (Monday to Friday, excluding public holidays).
Orders placed after 3:00 PM may be processed the next working day.
During peak seasons or promotional periods, processing times may be extended.
3. Delivery Time
Standard delivery takes 2–3 working days within the United Kingdom.
Express delivery options (1–2 working days) may be available at checkout.
Delivery times are estimates and are not guaranteed.
4. Shipping Charges
Shipping costs are calculated at checkout based on:
Delivery location
Order weight
Selected shipping method
Any free shipping promotions will be clearly stated on the website.
5. Risk and Responsibility
Risk in the goods passes to you once the products are delivered to the address provided at checkout.
Customers are responsible for:
Providing accurate delivery details
Ensuring someone is available to receive the parcel
We are not responsible for delays or losses caused by incorrect address details supplied by the customer.
6. Missed Deliveries & Returned Parcels
If a parcel is:
Returned to us due to incorrect address
Not collected from a delivery point
Undeliverable after courier attempts
The customer will be responsible for any re-delivery charges. Refunds will not be issued for failed deliveries caused by incorrect information.
7. Damaged in Transit
If your parcel arrives damaged:
Notify us within 48 hours of delivery
Provide clear photographic evidence of the packaging and product
Retain all packaging materials
Failure to report within this timeframe may affect your claim.
8. International Shipping
Where international shipping is offered:
Customers are responsible for customs duties, import taxes, and local charges
Delivery times may vary depending on customs clearance
We are not responsible for delays caused by customs authorities
9. Force Majeure
We are not liable for delivery delays caused by events beyond our reasonable control, including but not limited to:
Weather conditions
Strikes
Transportation disruptions
Government restrictions
9. Contact Us
For shipping enquiries, please contact:
Kandahar Saffron & Dry Fruits Ltd
Kandahar Saffron
Website: www.kandaharsaffron.com
Email: info@kandaharsaffron.com
Address: SE23 3EB, United Kingdom
phone: 07498 89605
